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Professional Skills Training Courses

Appreciating Diversity

Audience: All employees
Duration: One day
Brief Description: The course focuses on all aspects of diversity. Techniques are practiced to expose and resolve diversity issues that impact work situations.
Objectives: Participants will be able to:
  • Discuss diversity using several different models
  • Gain a greater understanding of diversity and the impacts
  • Identify specific diversity issues with their team and ways to address them
  • Use team development processes and techniques to address team diversity needs


 

 

Building a Business Case

Audience: All employees
Duration: One day
Brief Description: Building a Business case is designed to help participants understand the role of a business case and how it can be used as a vital tool to develop a solid plan of action and to build support and commitment for strategies within the organization. This is a highly interactive course and will allow participants to apply the principles to sample situations or existing projects. Participants are encouraged to come to class with projects they would like to analyze.
Objectives: Participants will be able to:
  • Practice techniques for analyzing the forces that surround a business challenge
  • Present the rationale for a recommendation and explain how to limit risk while increasing chances for success
  • Develop a framework of a business case that meets organizational needs
  • Present a business case for feedback


 

 

Career Management

Audience: All employees
Duration: One - three days
Brief Description: Concepts and techniques to manage your own career and develop skills over time.
Objectives: Participants will be able to:
  • Determine ways to reach your goals
  • Identify the skills you wish to develop
  • Create a plan for development
  • Effectively give and receive feedback for your development and feedback on the job.
  • Understand your personality type and determine your personal development goals for the future.
  • Identify action steps for development


 

 

Change Management

Audience: Anyone in management. The program can be modified for all employees
Duration: One - two days
Brief Description: Concepts and techniques to implement change are offered using simulations, instruments, lectures and group discussions.
Objectives: Participants will be able to:
  • Assess their organization to determine the need and readiness for change.
  • Identify the predictable dynamics of change.
  • Apply a change process model to their organization.
  • List the steps in planning for change.
  • Identify the various roles in managing a change.
  • Prepare a plan to communicate the change.
  • Create a strategy to implement the change.


 

 

Consulting Skills

Audience: Anyone in a professional staff position
Duration: Three days
Brief Description: By using internal clients or a case study, participants will experience the entire consulting process. Individual and group critiques are conducted at each step.
Objectives: Participants will be able to:
  • Identify the roles of a consultant.
  • Describe the steps in the consulting process.
  • Enter a client system.
  • Demonstrate handling resistance.
  • Create data collection instruments.
  • Analyze data using one or more OD models.
  • Diagnose the problem.
  • Feed back data to their client.
  • Receive feedback on their skills.


 

 

Customer Service Skills

Audience: Anyone involved with internal or external customer service
Duration: One day
Brief Description: Using various techniques, participants will have the ability to understand and practice the skills associated with excellent customer service.
Objectives: Participants will be able to:
  • Identify the importance of customer service.
  • Develop a personal and group customer service standard.
  • Conduct a self-audit of your current performance against the standard.
  • Describe and practice outstanding service
  • Describe and practice methods for dealing with difficult service situations
  • Dealing with difficult customers
  • Serving beyond expectations


 

 

Meeting Management

Audience: Anyone who conducts meetings
Duration: One day
Brief Description: This "how to" course provides participants with tools to conduct any meeting. The primary focus is conducting problem-solving meetings, which are the most difficult kind of meetings.
Objectives: Participants will be able to:
  • Assess their meeting management strengths.
  • Identify the elements required for an effective meeting.
  • Determine what meetings are necessary and which can be eliminated.
  • Determine the appropriate type of meeting to hold.
  • Identify the role of the leader in each kind of meeting.
  • Describe how to handle difficult people in meetings.
  • Identify several methods to evaluate their meetings.
  • Select one-to-two techniques to improve meeting productivity.


 

 

Myers-Briggs Personality Type at Work

Audience: All employees
Duration: One day
Brief Description: This program is designed to assist participants to understand their own personality type and how it affects them in a team environment where other types are equally as valuable.
Objectives: Participants will be able to:
  • Examine their own personality type and understand how their own preferences affect their behavior.
  • Understand other personality types and the benefits to having diversity of thought in teams.
  • Receive feedback on their personality type and how it affects others.
  • Develop an action plan to develop personality type traits each individual would like to enhance.


 

 

Organizational Development

Audience: Middle or senior management
Duration: One day
Brief Description: Using case studies, the individual will be able to apply OD concepts and tools introduced in the class to resolve organizational issues.
Objectives: Participants will be able to:
  • Describe several current OD models.
  • Identify the issues that must be considered in analyzing an organization.
  • Apply each of the models to explain current
  • organizational issues.
  • Analyze their own organization using one of the models.


 

 

Presentation Skills

Audience: Any employee
Duration: One - two days
Brief Description: Participants are trained in modern techniques for spontaneous and planned speaking. They practice job related presentations through role play, and receive private coaching to increase their confidence level. Practice presentations can be video taped and analyzed to give individualized feedback.
Objectives: Participants will be able to:
  • Create an appropriate opening and closing.
  • Identify where you need to improve your presentation skills based on feedback and self-assessment.
  • Use tools to organize and structure your presentation.
  • Apply presentation techniques demonstrated in the class.
  • Deliver an effective presentation as measured by feedback from the class.


 

 

Problem Solving and Decision Making

Audience: All employees
Duration: One day
Brief Description: Participants experience the problem solving and decision-making by working through problems at each stage of the process.
Objectives: Participants will be able to:
  • Identify the steps to follow when solving a problem
  • Use at least two problem solving techniques when solving a problem
  • Use at least two decision-making techniques when solving a problem
  • Apply the overall process to an issue


 

 

Project Management

Audience: All employees
Duration: One day
Brief Description: Using a current project, each participant is trained to use several project management tools.
Objectives: Participants will be able to:
  • Explain the project life cycle
  • Define the role of a project manager
  • Write a sample work breakdown
  • Write a project strategy
  • Write specifications
  • Write a project plan
  • Calculate early/late start times
  • Use appropriate monitoring tools
  • Determine if project management software is appropriate for each project


 

 

Stress Management

Audience: All employees
Duration: One day
Brief Description: This course focuses on what stress is, the sources of stress and techniques for dealing with stress effectively.
Objectives: Participants will be able to:
  • Reduce stress in the workplace.
  • Distinguish between good stress and distress.
  • Identify individual stress levels.
  • Practice several techniques to reduce stress
  • Develop an action plan for managing stress

 

 

 

Teams and The Individual

Audience: All employees
Duration: One day
Brief Description: This course can be facilitated to a general audience. However, it is particularly valuable to intact teams who would like to explore the current group dynamics and how it is affecting the individual and the team.
Objectives: Participants will be able to:
  • Understand the stages of group development
  • Assess where the team is today and share perceptions
  • Understand personality type and the unique style of each team member
  • Create action steps to enhance team functioning


 

 

Time Management

Audience: All employees
Duration: One day
Brief Description: Participants learn effective techniques to more successfully organize and utilize their time.
Objectives: Participants will be able to:
  • Identify the ten common time wasters.
  • Identify how to control interruptions.
  • Identify five ways to reduce wasted time in meetings.
  • Use the 80/20 rule in prioritizing work to be done.
  • Create an action plan to maximize personal time usage.


 

 

Train-the-Trainer: Presentation Skills

Audience: Anyone with training delivery responsibility
Duration: Five days
Brief Description: Through a series of demonstrations, exercises and video taped practice sessions, participants receive feedback on their training skills several times during the program.
Objectives: Participants will be able to:
  • Begin a class effectively
  • Create several "experiential" training exercises to generate or reinforce learning
  • Apply adult learning theory
  • Influence classroom dynamics
  • Demonstrate several techniques for handling disruptive participants
  • Select visual material appropriately
  • Utilize several techniques to keep the participantís interest and transfer knowledge


 

 

Train-the-Trainer: Design Skills

Audience: Anyone with training design responsibility
Duration: Five days
Brief Description: Participants create portions of a training module and present their design for the class to critique. Many design options are demonstrated for participant experimentation.
Objectives: Participants will be able to:
  • Conduct a needs assessment
  • Create a task analysis
  • Write learning objectives
  • Develop an effective lesson plan
  • Create comprehensive classroom materials
  • Design creative, interactive learning opportunities
  • Create methods to evaluate learning


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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