| Audience: |
All employees |
| Duration: |
One day |
| Brief Description: |
This course focuses on the listening and assertion skills that are used in professional and personal situations. These skills are fundamental to all communication and management skills. Significant class time involves individual and group practice. |
| Objectives: |
Participants will be able to:
- Understand the communication process
- Identify when to use listening skills during situations on the job
- Identify the major barriers to effective communication.
- Demonstrate active listening skills in a variety of circumstances.
- Give and receive feedback constructively.
|
| Audience: |
All employees |
| Duration: |
One day |
| Brief Description: |
This workshop focuses on how to constructively deal with interpersonal differences while maintaining the quality of the relationship. |
| Objectives: |
Participants will be able to:
- Identify the causes of conflict.
- Assess your reaction to conflict.
- Develop strategies for addressing conflict.
- Use listening and assertion to resolve conflict.
- Demonstrate and practice the skills of collaboration.
- Use a conflict management model effectively
|
| Audience: |
All employees |
| Duration: |
One - two days |
| Brief Description: |
This program is designed to assist participants in recognizing the nature of negotiation, and to appreciate its potential as an effective and practical management tool. Through active participation, individuals will have the opportunity to practice and enhance their negotiation skills. |
| Objectives: |
Participants will be able to:
- Examine the elements of successful negotiation, including planning, listening, enquiring and style identification.
- Identify their negotiating style and developmental areas.
- Prepare a plan for an upcoming negotiation
- Receive feedback on their negotiation skills.
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