Home
Home Services Team Clients Mission About
 
Click Below to
Build Competencies
and meet Current &
Future Challenges
Communication Skills Training Courses
Management Skills Training Courses
Professional Skills Training Courses
Customized Training
Executive Coaching
Competency Development
Myers-Briggs Type Indicator

Management Skills Training Courses

 

 

Behavioral Interviewing

Audience: Management and employees involved in recruitment
Duration: One day
Brief Description: This course presents a systematic approach to planning and conducting interviews, evaluating job applicants and making more effective selection decisions.
Objectives: Participants will be able to:
  • Determine what interviewing behaviors support Equal Employment Opportunity.
  • Identify the competencies of any job.
  • Write behavioral interview questions that will determine whether the candidate possesses the competencies for the position.
  • Conduct a behavioral interview.
  • Apply a method to evaluate candidates


 

 

Breakthrough Performance

Audience: All employees
Duration: One day
Brief Description: This course presents introduces the concept of breakthrough performance – continually looking for new and better ways to do existing tasks, while searching for new opportunities.
Objectives: Participants will be able to:
  • Speed up decisions and processes within your department or organization.
  • Provide management with the tools necessary to:
  • Identify opportunities to affect Breakthrough Performance
  • Implement changes to the status quo
  • Stimulate their thinking related to the need for Breakthrough Performance.
  • Identify opportunities for Breakthrough Performance
  • Apply techniques for Breakthrough Performance to an existing business issue.


 

 

Building your Organization

Audience: Management
Duration: One - two days
Brief Description: This program details the steps required to build a department. It is excellent for those in start-up situations and for established departments that are considering process improvements.
Objectives: Participants will be able to:
  • Understand organizational dynamics
  • Describe the difference between vision, values and mission statements
  • Write a mission statement and strategic goals
  • List the structures that must be in place for an organization to succeed
  • Evaluate your systems to determine adequacy
  • Determine actions needed to improve staffing and employee skills
  • Apply a leadership model to lead your team
  • Create an action plan to improve your organization


 

 

Coaching and Counseling

Audience: Management
Duration: One day
Brief Description: This program focuses on developing the skills needed to provide on-the-job performance coaching to subordinates.
Objectives: Participants will be able to:
  • Understand and practice the key elements to coaching employees
  • Explore and practice the steps in the coaching and counseling process
  • Explore the effectiveness of current coaching efforts
  • Develop personal action plans for initiating on the job coaching.


 

 

Delegating Effectively

Audience: Management
Duration: One day
Brief Description: Participants explore all aspects of effective delegation. This highly interactive class allows them to assess and practice skills and create developmental action plans.
Objectives: Participants will be able to:
  • Determine when delegation is appropriate.
  • Develop and motivate employees by increasing levels of responsibility, decision making and accountability.
  • Understand the need to empower others.
  • Assess style characteristics that help or hinder the ability to delegate.
  • Strengthen relationships and trust through delegation.
  • Apply techniques for monitoring a delegated task.


 

 

Introduction to Supervision

Audience: Anyone with new supervisory responsibilities
Duration: One day
Brief Description: Through the use of assessments and small group activities, participants focus on the role of management and the areas where they need development.
Objectives: Participants will be able to:
  • Describe how the role of manager differs from role as individual contributor
  • Identify key management functions and the skills required to carry them out effectively
  • Diagnose your management strengths and weaknesses
  • Complete action plans for your skill development.


 

 

Leadership Styles

Audience: Anyone in management
Duration: One day
Brief Description: This course focuses on the development and exercise of management skills with an emphasis on leadership and power.

This course uses various leadership models as the framework to increase the manager's ability to lead others toward accomplishing individual, department and company goals.
Objectives: Participants will be able to:
  • Assess their current management style.
  • Identify style options and the probable consequences
  • Match a subordinate's skill and willingness level with an appropriate leadership style
  • Describe the relationship between power, leadership and a subordinate's motivation


 

 

Management Skills

Audience: Anyone new to management
Duration: One day
Brief Description: This course is a comprehensive, skill building program that prepares participants to competently perform the supervisory duties consistent with your organization's philosophy and U.S./State employment laws.
Objectives: Participants will be able to:
  • Interview and select new employees.
  • Identify appropriate management behavior consistent with the interest of the employee and the organization
  • Set performance objectives
  • Conduct performance appraisals
  • Identify a variety of techniques for providing a motivating environment
  • Coach employees for greater productivity
  • Conduct a discussion with poor performers


 

 

Managing within the Law

Audience: All levels of management
Duration: One day
Brief Description: Guidelines and techniques to manage within Federal and State laws are offered using instruments, lectures and group discussions.
Objectives: Participants will be able to:
  • Identify the legislative areas that affect employment
  • Name the specific laws that affect the workplace and what the law mandates
  • Describe what constitutes discrimination and harassment
  • Describe how to handle difficult situations
  • Understand various roles and actions to take to ensure the company provides an appropriate workplace for all employees.


 

 

Performance Management

Audience: First level and middle management
Duration: One day
Brief Description: This program provides practice in the communication skills and tools needed to manage employees' performance.
Objectives: Participants will be able to:
  • Understand and be able to use the organizationís performance management process
  • Create clear expectations and performance objectives
  • Understand the communication process
  • Effectively give and receive feedback on a regular basis
  • Effectively develop and motivate employees on an ongoing basis
  • Identify performance problems in their employees and the actions to take


 

 

Strategic Leadership

Audience: Management level employees
Duration: One day
Brief Description: Participants will be able to explore and understand the elements of effective leadership.
Objectives: Participants will be able to:
  • Cultivate leadership qualities
  • Gain perspective on the role and importance of leadership
  • Get results through people
  • Select an appropriate leadership approach
  • Evaluate your strengths and development areas
  • Understand how leadership affects teamwork
  • Understand the factors that lead to long term effectiveness in a work environment


 

 

Team Development

Audience: Employees who lead or are members of a work team
Duration: One day
Brief Description: Participants experience the four stages of group development
through a series of structured experiences. Techniques to
influence member and group behavior at each stage are
demonstrated and practiced.
Objectives: Participants will be able to:
  • Identify four stages of team development.
  • Identify characteristics of a well functioning team member.
  • Identify how their behavior helps or hinders a team.
  • Identify how to make their team(s) more effective.


 

 

Communication Skills

Audience: All employees
Duration: One day
Brief Description: This course focuses on the listening and assertion skills that are used in professional and personal situations. These skills are fundamental to all communication and management skills. Significant class time involves individual and group practice.
Objectives: Participants will be able to:
  • Understand the communication process
  • Identify when to use listening skills during situations on the job
  • Identify the major barriers to effective communication.
  • Demonstrate active listening skills in a variety of circumstances.
  • Give and receive feedback constructively.


 

 

Conflict Management

Audience: All employees
Duration: One day
Brief Description: This workshop focuses on how to constructively deal with interpersonal differences while maintaining the quality of the relationship.
Objectives: Participants will be able to:
  • Identify the causes of conflict.
  • Assess your reaction to conflict.
  • Develop strategies for addressing conflict.
  • Use listening and assertion to resolve conflict.
  • Demonstrate and practice the skills of collaboration.
  • Use a conflict management model effectively


 

 

Influence and Negotiation Skills

Audience: All employees
Duration: One - two days
Brief Description: This program is designed to assist participants in recognizing the nature of negotiation, and to appreciate its potential as an effective and practical management tool. Through active participation, individuals will have the opportunity to practice and enhance their negotiation skills.
Objectives: Participants will be able to:
  • Examine the elements of successful negotiation, including planning, listening, enquiring and style identification.
  • Identify their negotiating style and developmental areas.
  • Prepare a plan for an upcoming negotiation
  • Receive feedback on their negotiation skills.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

Home | Team | Clients | Mission | Site Map | Contact
© 2005-2006 by Strategic Initiatives Consulting Group, LLC - All Rights Reserved.